Refund Policy

Transparent and straightforward refund conditions for your assurance

Overview

At PublicServiceNetwork, we recognize that plans may change, and our aim is to offer visible and forthright refund procedures. This policy sets forth the guidelines for issuing refunds for our yacht charter services.

It is important to review this policy thoroughly prior to reserving a charter. Your reservation signals your acceptance of these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full reimbursement except for service charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Conditions: Requests must be submitted in writing via email or phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter price

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the repayment

Conditions: A credible reason needed; operational costs deducted

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available

Exception: Emergency situations may be taken into account

Alternative: Credit for future charters may be offered at the discretion of the management

Conditions: Documentation necessary for claiming emergencies

Weather-Related Cancellations

Our Weather Guarantee

Safety remains our highest concern. If charter sailing is deemed hazardous due to weather conditions, as judged by our certified captain, we provide alternate options:

  • Full Refund: If rescheduling is impractical, a full refund will be given
  • Reschedule: We’ll adjust your booking to a later date at zero extra cost
  • Charter Credit: Issued for future use, with a one-year validity from your initial charter date

Weather Assessment Process

We perform a comprehensive weather evaluation including:

  • Evaluation of wind speed and patterns
  • Tide levels and oceanic conditions
  • Forecasts for visibility and precipitation
  • Information from Coast Guard advisories and warnings
  • A safety appraisal by our professional captain

Decision Timeline: Determinations on weather cancellations are made at least 4 hours before the planned departure time.

Medical Emergency Refunds

Emergency Situations

Medical crises are unforeseen. For potential exceptional considerations, the following are recognized:

  • Unpredicted diseases or injuries leading to hospital stays
  • A relative’s passing
  • Call to military service or urgent reassignments
  • Being summoned to report for jury duty or a subpoena
  • Existence of natural disturbances disrupting travel

Documentation Required

For claims involving health emergencies, you must furnish:

  • Hospital records or medical affirmations
  • Mortal remains certificate, as appropriate
  • Government-induced military disposition
  • Official judiciary summons or jury notices
  • Urgent travel advisories or disaster proclamations

Procedure: Requests for emergency reimbursements are processed within 3-5 business days after proper documentation has been submitted.

Operational Cancellations

Technical Difficulties

In the event your designated vessel incurs technical issues that can't be promptly fixed:

  • Alternate Vessel: We will endeavor to offer an equivalent replacement
  • Complete Refund: If no comparable vessel is available
  • Partial Refund: If the replacement vessel's cost is dissimilar
  • Recompense: We may provide additional reparations for the trouble caused

Crew Unavailability

In uncommon instances of crew non-availability:

  • Efforts will be made to procure a substitute crew
  • A total refund is provided if the charter cannot be facilitated
  • Rescheduling possibilities at no extra expense

Refund Processing

Payment Mode

Reimbursements are executed using the same financial medium employed at the booking stage:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Service Charges

Payment Card Administration

€50 charge for cancellations notified over 72 hours beforehand

Bank Remittance Charges

€25 charge for reimbursing through bank transfers

International Operations

Potential additional costs for international monetary transactions

Charter Credits

Credit Issuance Conditions

Circumstances warranting the offer of charter credits instead of refunds may include:

  • Unanticipated cancellations (shorter than a 24-hour notice)
  • Decisions influenced by adverse weather
  • Voluntary rebooking inquiries
  • Service disruptions on our part

Credit Specifications

  • Validity: Good for one year from the issuing date
  • Transferability: Credits cannot be transferred to third parties
  • Monetary Worth: Reflective of the entire charter value, exclusive of service fees
  • Usage: Applicable to any charter on offer
  • Expiration: None beyond the 12-month period

Partial Service Refunds

Interruptions in Service

For charter interruption or curtailment caused by our operation:

  • An apportioned repayment based on the unused duration
  • Credit for an upcoming charter of equal value
  • Complimentary provisions or enhanced services

Disruptions by Guests

If a charter is brought to an early end due to the actions or safety breaches of passengers:

  • No repayment for the unutilized period will be offered
  • The outstanding balance is still required
  • Possible surcharges may be levied

Dispute Resolution

Should you contest a refund verdict, the following avenues are available:

  • Solicit an assessment from our senior team
  • Supply supplemental documentation or substantiation
  • Engage consumer protection agencies for a settlement
  • Consider legal pathways as per relevant jurisdiction

Procedure for Refund Applications

Initial Step: Reach Out

Convey your refund plea by:

Step Two: Give Details

Your refund request should encompass:

  • Confirmation number for the reservation
  • Scheduled date and time for the charter
  • The reason for the revocation
  • Any relevant backup files (if needed)
  • Your preference for reimbursement method

Final Stage: Examination and Execution

We pledge to acknowledge your application within a day, assess it based on our stated policy, notify you of our decision within two days, and execute endorsed refunds in the predetermined timelines.

Eminent Remarks

  • All demands for repayment should be presented in an official written format
  • Refunds will be processed in €, despite the tender used originally
  • We highly encourage securing travel insurance
  • This refund guideline is subjected to alterations which will be announced at least 30 days in advance
  • Reimbursements are tally to relevant taxation and regulatory prescriptions

Communicating for Refunds

For inquiries pertaining to refunds or to submit an application:

Refunds Department
PublicServiceNetwork Marine Services Ltd.
Via Monte Napoleone
Milan 20121
Italy

Phone: +39 02 1234 5678
Email: [email protected]
Working Days: Monday to Friday, from 9:00 AM to 5:00 PM

Update Notice: September 29, 2025

We designed this refund directive to be unambiguous and fair. We advise assessing these provisions scrupulously before booking and reaching out to us if any clarifications are required.